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ISO 9001 : 2015 - Quality

The ISO 9000 family addresses "Quality management".
This means what the organization does to fulfil:
The customer's quality requirements, and
Applicable regulatory requirements, while aiming to
Enhance customer satisfaction, and
Achieve continual improvement of its performance in pursuit of these objectives

The ISO 9000 family of standards represents an international consensus on good quality management practices. It consists of standards and guidelines relating to quality management systems and related supporting standards.

ISO 9001:2015 is the standard that provides a set of standardized requirements for a quality management system, regardless of what the user organization does, its size, or whether it is in the private, or public sector. It is the only standard in the family against which organizations can be certified – although certification is not a compulsory requirement of the standard.

The other standards in the family cover specific aspects such as fundamentals and vocabulary, performance improvements, documentation, training, and financial and economic aspects.

Why an organization should implement ISO 9001:2015

Without satisfied customers, an organization is in peril! To keep customers satisfied, the organization needs to meet their requirements. The ISO 9001:2015 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes so that they consistently turn out product that satisfies customers' expectations.

How the ISO 9001:2015 model works

The requirements for a quality system have been standardized - but many organizations like to think of themselves as unique. So how does ISO 9001:2015 allow for the diversity of say, on the one hand, a "Mr. and Mrs." enterprise, and on the other, to a multinational manufacturing company with service components, or a public utility, or a government administration?
The answer is that ISO 9001:2015 lays down what requirements your quality system must meet, but does not dictate how they should be met in any particular organization. This leaves great scope and flexibility for implementation in different business sectors and business cultures, as well as in different national cultures.

Checking that it works

The standard requires the organization itself to audit its ISO 9001:2015 -based quality system to verify that it is managing its processes effectively - or, to put it another way, to check that it is fully in control of its activities.
In addition, the organization may invite its clients to audit the quality system in order to give them confidence that the organization is capable of delivering products or services that will meet their requirements.
Lastly, the organization may engage the services of an independent quality system certification body to obtain an ISO 9001:2015 certificate of conformity. This last option has proved extremely popular in the market-place because of the perceived credibility of an independent assessment.
The organization may thus avoid multiple audits by its clients, or reduce the frequency or duration of client audits. The certificate can also serve as a business reference between the organization and potential clients, especially when supplier and client are new to each other, or far removed geographically, as in an export context.

FOR ISO 9000 SELECTION & USE READ ISO BROCHURE
http://www.iso.org/iso/iso_9000_selection_and_use-2009.pdf

Benefits derived from Quality Management Principles

Principle 1 Customer focus

Principle 2 Leadership
Organizations depend on their customers and therefore should Understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Key benefits:
  • Better use of the organization’s resources.
  • Enhanced customer satisfaction.
  • Flexible and fast response to market opportunities.
  • Improved customer loyalty.
  • Increased revenue and market share.
  • Repeat business.

 Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
Key benefits:
  1. Better communication levels throughout the organization.
  2. Better understand of the reasons for achieving the organizations goals and objectives.
  3. Evaluation f activities.
  4. Minimizing the possibilities for error.

Principle 3 Involvement of people

Principle 4 Process approach

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organizations benefit.
Key benefits:
  1. Helping people to be motivated, committed and involved.
  2. Inspiring people to continually improve on their organization’s objectives.
  3. Making people accountable for their own performance.
Stimulating people to always aim for continual improvement. 		People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organizations benefit.
Key benefits:
  • Lower costs and shorter cycle times.
  • Effective use of resources.
  • Improved, consistent and predictable results.
  • Focused and prioritized opportunities for improvement.

Principle 5 System approach to management

Principle 6 Continual improvement

Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives. Key benefits:
  1. Being able to focus effort on the key processes.
  2. Being better able to achieve desired results.
  3. Integration and alignment of business processes.
  4. Promoting confidence (to interested parties) about the organization’s effectiveness, efficiency and capability.

 Continual improvement of the organization’s overall performance should be a permanent objective of the organization.
Key benefits:
  1. Coordination of all improvement possibilities and activities.
  2. Improving the organizational capability.
  3. Providing the flexibility to react to opportunities quickly.

Principle 7 Factual approach to decision making

Principle 8 Involvement of people

Effective decisions are based on the analysis of data and information.
Key benefits:
  1. Ability to review, challenge and change opinions and decisions.
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Key benefits:
  1. Ability to react quickly to a changing market and / or customer needs and  Expectations.
  2. Costs optimized.
  3. Possibilities for creating value for both parties.
  4. Resources used to their best advantage.

Why Quality Foundation is the best ISO 9001 Consultant in Kolkata

Consultants of Quality Foundation follow a Structured approach Process flow diagram for System Development  for developing ISO 9001:2015 Quality Management Systems through consultancy and training services, involving all concerned personnel (Scope of Consultancy) there by developing the competence in personnel for documenting, implementing, maintaining and also aiming for continual improvement during and after completion of consultancy, training and handholding services.

Consultants of Quality foundation are are the Only Senior consultant registered with National Board of Quality Promotion /Quality Council of India, in the eastern region, Kolkata. Strongly believes in Value addition, Provides Customised Solutions. Possess Expertise in Diversified sectors namely chemicals, Engineering & Manufacturing, Food Processing, Construction, Pharmaceuticals, Fertilizers, Leather processing, Services Industries like After sales service support, IT, Finance, Schools, Hospitals, Hotel & Restaurant Industry. Quality Foundation have dedicated consultants having in depth knowledge and experience in Management systems CONSULTANCY & Training. Have consulted and trained for More than 200 + Clients across India on various ISO Standards.

Important Links

In conjunction with the publication of ISO 9001:2015 , Quality management systems - Requirements, ISO technical committee ISO/TC 176, Quality management and quality assurance, subcommittee  SC 2, Quality systems, has published a number of guidance modules:

Quality Foundation
Kolkata Office D14/6 Purbasha Hsg. Estate, 160 Manicktala Main Rd, Kol 700 054, Phone No.: 033-23598541 Mob : +919831350433 Email Id:  raja.quality.foundation@gmail.com , raja@qualityfoundation.in Bhubhaneswar Office 240/15B, Lane-8, Aerodrum Area, Bhubhaneswar 751020 M 9438820572

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